Frequently Asked Questions (FAQs)
Have a question about our long coats, short coats, kids’ sweaters, or sweaters? Check out our FAQs below:
1. Can I return or exchange an item if it doesn’t fit?
Yes, we offer hassle-free returns and exchanges within 30 days of purchase. Please review our return policy for more details.
2. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on the destination.
3. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package on our website or the shipping carrier’s website.
4. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay for online payments. All transactions are secure and encrypted.
5. Are your products machine washable?
Care instructions for each product can be found on their respective pages. While some items are machine washable, others may require special care such as hand washing or dry cleaning. Please follow the provided guidelines to ensure the longevity of your garment.
6. How can I contact customer support?
You can reach our customer support team by visiting the “Contact Us” page on our website. We aim to respond to all inquiries within 24 hours.
7. Are your products cruelty-free?
Yes, we are committed to offering cruelty-free products. We do not use animal fur or materials derived from animals in our coats and sweaters.
8. Can I get a refund if my order is lost or damaged during shipping?
If your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
9. Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Be sure to subscribe to our newsletter and follow our social media accounts to stay updated on our latest deals.
10. Can I cancel or make changes to my order after it has been placed?
We strive to process and ship orders quickly. If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.If you have any further questions, feel free to reach out to us. We are here to assist you!
Contact us
Tel: 414238255
Email:service@vaisld.com
Address:8 Lobster Pot Pl Runaway Bay QLD 4216